Frequently Asked Questions

At registration you opt in via a QR code and provide one reference selfie. Event photographers then capture photos throughout the venue as normal. idexi's matching engine scans the uploaded event photos, and any photo containing you is automatically compiled and sent straight to your email. No searching through a shared album.

It compares the one reference selfie you provided at opt-in against faces detected across the event photography. Matching runs on idexi's infrastructure for that event and typically resolves in milliseconds per image, which is what makes near-instant delivery possible once photographers upload their shots.

If the system doesn't find a confident match for your reference selfie in any of the event's photos, no gallery is generated for you. You simply won't receive a delivery email. This can happen if you weren't photographed, or if the reference selfie was low quality.

If you believe you should have photos waiting and haven't received them, contact the event organiser or idexi support so it can be looked into manually.

Yes, you can contact the event organiser or idexi to request that your photos be taken down from an event gallery.

Our full privacy documentation, covering data retention and handling in detail, is being finalised and will be published here. For privacy questions in the meantime, contact hello@idexi.ai.

Attendees register online or through the event's app and receive an encrypted smart-pass, which can be added to Apple Wallet or Google Wallet. At the gate, that pass is scanned and verified in milliseconds; some events layer on optional facial verification for an extra express lane. Once verified, connected badge printers can issue a physical credential on the spot.

idexi's check-in hardware is built to keep operating locally at the venue rather than depending on a live connection: check-in lanes are designed to keep scanning and verifying passes during a network blackout. idexi Flow's staff scanning app works the same way: scans at the gate, a workshop door, or a logistics point queue locally on the phone and sync to the shared dashboard once connectivity returns.

The core things are your event and venue details and whatever ticketing or registration system you're already using, so idexi's team can build an integration around it rather than asking you to replace it. From there we put together a tailored walkthrough and integration plan. Reach out through the "Book Consultation" link and the team will scope exactly what's needed for your event.

You enter your own details directly: for check-in, that's typically your registration information; for photo delivery, that's a single reference selfie provided when you opt in via QR code. Event organisers control the data collected for their own event.

Our full privacy documentation, covering data retention and handling in detail, is being finalised and will be published here. For privacy questions in the meantime, contact hello@idexi.ai.

The reference selfie you provide is used to run matching against event photography, and that processing happens on idexi's infrastructure for the event you opted into. Organisers control their own event's data.

Our full privacy documentation, covering data retention and handling in detail, is being finalised and will be published here. For privacy questions in the meantime, contact hello@idexi.ai.

Biometric data handling is something we take seriously, and we're finalising formal privacy documentation to address it properly rather than make informal claims here.

Our full privacy documentation, covering data retention and handling in detail, is being finalised and will be published here. For privacy questions in the meantime, contact hello@idexi.ai.